Frequently Asked Questions
Will I get the same cleaner every time?
Depending on the cleaning package you chose you will usually get the same cleaner every time.
Are your cleaners experienced & insured?
All our cleaners are covered for public liability and personal injury. Breakages are covered too but the excess depends upon the cleaning package you choose.
What cleaning tasks are covered?
Our cleaners are insured to carry out any housework you require in the boundaries of your house. Please be aware that we are not insured for any work required outside of the home.
What happens if my cleaner doesn't turn up?
Our response will depend upon the package you choose. For our premium clients we will find you a replacement within 2 working days! If you tell us your cleaner has not arrived, we will jump in to action and organise local cover or send our reserve team out to recover the situation.
How do I get started?
Book online or call 07842229127 NOW! to make an appointment for one of our managers to come out and see you. We believe in the personal touch and finding out just exactly how you want your home cleaned. As soon as we fully understand what type of service you need then you can relax and let us take all the hassle from you.
Is your service guaranteed?
Absolutely! We will offer you a second cleaner if the first disappoints. And, if you are still not happy, we will terminate the service and refund your money.
How long will it take to allocate my cleaner?
Typically we commence service within 3 to 10 working days. We arrange an initial meeting between you and your cleaner, prior to our starting; this can take a few days to organise.
Can I specify the day my cleaner comes?
Yes, you can. Depending on the package you chose you can even select the actual time your cleaner attends.
Does the service continue if my cleaner goes on holiday?
Yes, if you need it to. A lot of our clients are happy not to have a service if their regular cleaner is on holiday. However, we are committed to providing continuity and if you want cover we will pull the stops out to make sure you get it.